Documentation request for your Sraml machine

Warranty

The manufacturer, under the general manufacturer’s warranty, warrants defect-free operation of the Product during a warranty period of two (2) years commencing on the date the Product is handed over to the user. Handover also includes any other form of delivery of the Product to the user, such as delivery for testing, rental, or lease. During this period, the manufacturer will remedy, at its own expense, any errors or technical defects arising when the Product is used in accordance with the instructions.

In the event of an error or malfunction, the user shall report it in writing to the seller from whom the Product was purchased or directly to the manufacturer.

Repairs under warranty may only be carried out by the manufacturer or by another person authorised by the manufacturer. The manufacturer shall decide whether individual parts must be repaired or replaced. The place of performance of the manufacturer’s warranty obligations shall be the delivery term (place of delivery) stated on the manufacturer’s invoice, unless the manufacturer specifies another place of performance. The costs of dismantling, removal, re-entry, installation, or connection are not covered by the warranty.

Replacement parts must have the same function as the original, although visual differences may occur. Replaced parts become the property of the manufacturer.

If the defect cannot be repaired, or if the repair takes longer than forty-five (45) days, the manufacturer undertakes to replace the Product or refund the purchase price to the Buyer.

The manufacturer provides a seven (7)-year supply of spare parts and service after the general warranty expires.

The warranty does not apply in the following cases:

• failure to follow the instructions for use and maintenance;
• use of the Product for tasks for which it is not intended;
• defects resulting from the action of aggressive substances in the Product, atmosphere, or surroundings, including cleaning agents, cooling media, additives, etc.;
• the user is responsible for ensuring that substances coming into contact with the Product do not cause damage;
• force majeure or external factors, overload, or inadequate maintenance;
• tampering by unauthorised persons (including previous repairs by unauthorised personnel) or changes made without the manufacturer’s express authorisation;
• inappropriate mains voltage, incorrect installation, or connection;
• the Product has not been paid for in full;
• use of the Product despite an obvious error, defect, or deficiency;
• improper storage of the Product.

Interventions, maintenance work, etc., described in the instructions for use, are not covered by the warranty. The warranty also does not cover: parts subject to normal wear and tear; defects caused by overloading; checks, adjustments; costs due to non-use of the Product; or damages and costs incurred during any transport of the Product.

Compensation for indirect or direct damage resulting from a defect or malfunction is not covered by the warranty. If the warranty claim is unjustified, the Buyer shall bear the repair costs.

The warranty conditions do not exclude the Buyer’s rights arising from the manufacturer’s liability for product defects. The validity of the warranty is proven by submitting the original invoice and the handover record, if provided for the individual Product.

The Buyer undertakes to return any spare parts replaced under warranty to the Seller no later than thirty (30) days after replacement. If not returned, the Seller may charge the value of the spare parts to the Buyer.

Warranty issuer and manufacturer:
Šraml d.o.o., Podnanos 66b, 5272 Podnanos, Slovenia

Full terms:
General Terms and Conditions of Sale – ŠRAML d.o.o.